Welcome to the workshop: Integrating Systems Thinking in Service Design
Workshop will be held in English.
WHAT'S UP? Many of our public sector services are stuck in the past. They are not meeting the needs of the current population and evolving situation. Even if these services have been updated in recent years, they are often still informed by old beliefs and norms that are no longer relevant or helpful. In response, service design is being looked to as an important contributor to catalyzing much needed transformation in the public sector.
This hands-on workshop will walk participants through a systemic approach to service design to support public sector transformation. In particular, participants will learn about how to become more aware of invisible social structures —such as norms, rules, roles and beliefs— and intentionally shape them within a service design process. Participants will learn a repertoire of approaches they can use to support a more systemic approach to service design to realize long-term change in the public sector.
participants will learn a bit of theory and then work
altogether and in
small groups to test out the approach on a concrete case example.
This approach can be
applied in both the design of new services and ongoing service system redesign
✓ Introductory theory on a systemic approach to service design
✓ Learn about how to work with social structures as design materials
✓ Hands-on experience with a variety of methods of shaping social structures
✓ Walking through a case example to build skills in applying this approach
✓ Personal reflection on the social structures shaping your design work
✓ Take-away methods and tools to support ongoing action and reflection
FOR WHOM? Anyone working toward
systemic change in public services or wanting to deepen their skills in this
area is welcome to take part. This workshop will be particularly useful for
service designers, service owners and UX designers, as well as public servants
with an innovation mandate. It should be noted that this is not a service
design 101 workshop but rather for people looking to extend their design
capabilities to work toward more structural, long-term change.
WHO? The workshop will be held by Josina Vink, Associate Professor in Service Design at the Oslo School of Architecture and Design (AHO) and Design Lead within the Center for Connected Care (C3) in Norway. Josina has over ten years of experience as a service designer working in international public sector contexts, including in Canada, the United States and Sweden. In her practice, she has developed new services, supported policy change, facilitated shifts in practices across sectors, and led social lab processes.
HOW MUCH DOES IT COST?Participating fee for the workshop is 340 euros + VAT. The fee includes coffee breaks and lunch.
SAFETY? The workshop is organised following all the COVID-19 safety requirements and recommendations set by the local authorities at the time of the workshop. This means we will be checking to ensure all attendees have been fully vaccinated, received a negative test result or recovered from COVID-19 within 6 months. Should the situation require the workshop to be performed online in a shorter version, organisers will issue a partial refund of registration and participation costs.
Conditions for participating: Access to the workshop is granted after the bill has been paid. The participant's name needs to be given upon registration, but it can be changed until the beginning of the workshop. If you are unable to participate for any reason, please be sure to let us know at firstname.lastname@example.org. If cancellation is notified up to 10 working days before the workshop, a 100% refund will be given. If cancellation is notified at least 5 working days in advance, we will refund 50% of the cost. In other occasions, the invoice must be paid. We reserve the right to take pictures, record videos and sound at the event and share them with participants and on public media channels, as well as use them for marketing purposes of similar events.
WHERE? The workshop takes place at Estonian Academy of Arts.